Contact AirCareGuide
We read every message and reply within 7 days. Here is how to reach us by topic.
Reasons to write
- Report a correction. A spec is wrong, a link is broken, a source is outdated. We treat every correction report seriously and update within 7 days.
- Flag a recall. A product we recommend has been recalled. Send us the CPSC notice and we will pull the recommendation within 24 hours.
- Ask a buying question. Your room is unusual, your climate is extreme, your symptoms are weird. We will point you to the right guide or answer directly.
- Tip us off. A new study, a new product worth checking, a competitor making misleading claims. We will look into it.
- Press inquiries. Quotes, interviews, partnerships — happy to help. Include your deadline.
General: [email protected]
Corrections & recalls: [email protected]
Press: [email protected]
We use plain email — no contact-form runaround. Reply directly and we will see it.
What we do not do by email
- We do not give individualized HVAC, electrical, or medical advice. For room-specific installations, call a licensed contractor. For health concerns, call a doctor.
- We do not place orders for readers, troubleshoot specific manufacturer issues, or process warranty claims — those go to the manufacturer or the retailer where you bought the unit.
- We do not accept paid product submissions for review. See our ethics policy for why.
Response time
We aim to reply to every message within 7 days. Recall reports and time-sensitive press inquiries get triaged first. If you have not heard back in 14 days, your message may have hit a spam filter — try resending with "[2nd attempt]" in the subject line.
Mailing address
AirCareGuide is a remote-first publication. We do not maintain a public mailing address. For legal correspondence, use the email addresses above and request a postal address in your message.